Q: Can I use Hotcom's service without
registration?
Our
system identifies the customer on the basis of the telephone
number so the service cannot be used without the registering.
Every registered telephone number has its own call account which
cannot be used from other telephone numbers. Because of this our
service is absolutely safe to the user. If you want to call from
several telephone numbers, register each separate number and
load the desirable balance amount.
Q: When calling to the access number 013 77
0130 I hear
the following recorded voice message: "please enter PIN
number followed by the pound sign". Why?
The reason is probably one of
the following:
-
Your telephone number has not been registered
to our service.
Solution: register your telephone number and load balance to
make calls.
-
The balance of your call
account is zero.
Solution: load balance to make calls.
-
Your telephone subscription
does not send your telephone number.
Solution: turn caller's ID blocking setting off on your
mobile phone's call settings or call in the following way to
our access number
*31#013770130 ( *31# code works just in mobile phones )
-
If you are using a prepaid mobile phone subscription your
prepaid balance could be zero.
Solution: Check your prepaid balance and load
balance if needed.
Q: How can I load balance to make calls?
You can load balance by choosing from different
amounts with the online payment buttons of all Finnish banks, credit cards, debit cards and Visa Electron. The card must be approved for online use. Card payments are made on Luottokunta's website and card information is not saved to Hotcom's system. Verified by Visa and MasterCard SecureCode authorization services are also supported. The following amounts are available: 3€, 10€, 20€, 50€ or 100€.
The loaded sum is in your use immediately after a successful payment. Your loaded balance is always
valid and your balance does not expire even though you would not use service for a long time.
Q: It is not possible for
me to use the netbank or card. How do I load balance to make calls?
If it is not possible for you to use the
netbank or cards, you can make an account transfer to the bank account
of Hotcom. Please choose one of the following sums: 10€, 20€,
50€ or 100€. Pay attention to the fact that in this case the sum paid by you
is not immediately available to the calls because we recharge
call accounts on weekdays, once a day. We do not recharge call
accounts other times for example at weekends or on holidays.
Therefore it is important to make the account transfer in time
before the balance of your call account reaches zero. We will
send the confirmation with the text message to your mobile phone
after having performed the charging of your call account. If
however, you need the immediate charging of your call account,
use only the netbank through our online system.
|
IBAN: |
FI45 1029 3000 3424 01 |
|
BIC: |
NDEAFIHH |
|
Beneficiary: |
Hotcom Oy |
|
Reference number: |
Please do not use any reference number |
|
Message: |
Write in that registered telephone number which you want
to be recharged.
For example: 0401234567
Note! If this telephone number has not been registered,
we cannot recharge your call account. |
Q: How do I call abroad?
Please choose one of the following ways to call.
-
Call by using the whole phone
number
Call to the access number 013770130.
Dial country code + area code + subscriber's number and then
press the number sign button (#).
Leave the national zero away from its beginning. For example
44(0)201234567#.
NOTE! DO NOT ADD either two zeros (00) or the plus sign (+) before
the country code. DO NOT PRESS green "call" button of your mobile phone after you have dialled the destination number. Use just #-button.
For example
- you call UK: 44201234567#
- you call USA: 13051234567#
- you call Russia: 74951234567#
-
Call by using the speed dial
numbers
If you have registered speed dial
numbers call to the access number 013770130,
choose the desirable speed dial number and then press the
number sign button (#).
For example you have registered the speed dial number 1 =
44201234567.
Then after choosing the character combination 1# the call
connects to the number 44201234567.
Note! After choosing the speed dial number do not press the
green "call" button of your mobile phone.
-
Call by using the numbers saved in
your mobile phone address book
You can also save desired numbers with
necessary character commands in your mobile phone address
book.
Then the whole calling process is fully automatic.
Save the phone numbers in your mobile phone address book by
the following way:
Access number + pp + foreign target number + #
For example:
Peter 013770130pp44201234567#
Jane 013770130pp13051234567#
Julia 013770130pp74951234567#
Above-mentioned letter p you are able to choose easily doing
the following.
Nokia: press three times the asterisk alias "star button" (*) until the
letter p appears on the screen.
Samsung, Motorola or SonyEricsson: press the asterisk alias "star button"
(*) until the letter p appears on the screen.
Siemens or Panasonic: press the zero (0) until the letter p
appears on the screen.
LG: press the number sign button (#) until the letter p appears on the
screen.0409672618
Q: What is the total price of the call?
Hotcom charges the international call from your call account in
real time. Unlike many other operators we charge your call based
on its real duration, exact second. The charging of the
international call will begin when your call connects to the
desirable target number.
The call to the access
number 013 77 0130 is charged by your subscription operator. Our
number is the normal priced number of the landline network. Our
number is not an extra chargeable service number or a corporate
number. When one calls from the mobile phone, the price
of the call is a mobile call charge which is the same as for
calling any regular fixed phone number in Finland. The minute
packages of all the mobile operators include the calls to our
access number.
When calling from the fixed
line number, the charge of the call is performed as follows:
You call from the 013-area:
local call charge (ppm).
You call from outside the 013-area: local network charge (pvm) +
domestic long-distance call charge.
Hotcom recommends to use an advantageous mobile subscription
when being used service from outside the 013-area.
NOTE! Your operator charges the period you have been connected to the number 013770130 - including an international call duration.
Q: How do I check the balance of my call
account and the calls made by me?
You
will hear your balance immediately after having a call to the
access number 013 77 0130. You can also check the balance by
logging into your call account where you see from the last two
months the calls made by you and from the last three months the
online payments performed by you.
Q: What are the speed dial numbers and how
do you use them?
The
speed dial numbers are short numbers with the help of which you
dial faster, more easily and avoid the possible dialing errors.
Every speed dial number represents a foreign telephone number.
You can register 1-9 speed dial numbers.
Q: Is there any maximum call length?
Basically not, but part of international
network operators limit the maximum length of each call to 60
minutes.
Q: How can I change the telephone number I
registered into Hotcom's service?
The
telephone number registered by you can be changed. The balance
of your call account and the speed dial numbers remain
unchanged. When you want to change your number, contact our
customer service:
support@hotcom.fi.
Q: By using this service can I call Finnish
mobile subscriptions?
Service can be used to call only the foreign subscriptions.
The calls to the Finnish mobile subscriptions are not possible.
